Frequently Asked Questions

Please contact the store nearest you: Guelph (519) 766-1523; Orangeville (519) 942-2460; Kitchener (519) 748-9333 and St. Thomas (519) 631-8484.

We receive new sizes constantly and sometimes what is available in store might not be reflected online. If you give us a call we can put your size aside for you and we can ship them or assist you with curbside pick up.

If you have Gift card that you purchased in store that credit can only be used in our store but we now have Gift cards that you can purchase on our website that can be used to shop online. Online gift cards can only be used online. Click HERE to explore our online Gift card options. Gift cards and store credits are non-refundable and have no monetary value. They can only be redeemed for product at SHOE PER. If a purchase is made using a gift card or in store credit, and later returned, the return will go back onto a store credit.

Return / Exchange Policy

Online Purchases:

Full price items purchased online are accepted for return if received by SHOE PER within 30 days of SHOE PER shipping your order. Footwear must be unworn and in original box. To view our full online shipping & return policy, click HERE.

Unfortunately, we cannot accept returns on on-sale items or gift cards.

In store Purchases:

Please bring unworn shoes, box and original receipt.

Regular priced items purchased in store can be returned in store for a refund within 7 days of purchase (30 days for VIP’s). To become a VIP click HERE.

Online on-sale items Purchases:

Includes all Sale priced items / Buy 1 Get 1 50% off: We cannot accept returns on on-sale.

Special Orders / 50% off or more sale items: NO REFUNDS. NO EXCHANGES.

Items purchased with a gift card are exchange only.

You are welcome to hold on to your online purchase and return it to the stores. Returns must be unworn and in their original packaging / box.

Unfortunately, we cannot accept returns on on-sale items or gift cards.

Monday - Friday 9:30am - 9:00pm

Saturday 9:30am-6:00pm

Sunday 10:00am - 6:00pm (Sunday St. Thomas 11:00am - 5:00pm)

Please call Guelph at 519-766-1523; Orangeville at 519-942-2460; Kitchener at 519-748-933: St. Thomas at 519-631-8484 or London at 226-289-3732 if you have any questions.

We're glad you're interested! Click here to become part of the club. A confirmation message will be sent directly to the email entered. Click on the link in the email to confirm and that's it! You will receive notifications of upcoming promotions, discounts on shoe care products and lots more!

No, you are responsible for shipping fees to return them to us, but you are welcome to bring your purchase to the closest location to you.

You are encouraged to create an account on our site that will allow you to track your order. The tracking number is sent to the email you provided. Sometimes the notification is sent to your spam / junk folder. Please check there.

We currently have images of accessories you can purchase for you to view, however they are only a sample available for purchase in store. We have more products in-store from where you can chose. They will soon be available for purchase online.

Please call the store. We will be happy to help.

Guelph: 519-766-152

Orangeville: 519-942-246

Kitchener: 519-748-933

St. Thomas: 519-631-848

London: 226-289-3732