Refund policy

Return Policy

  • Returns on full-price items are accepted if received by SHOE PER within 21 calendar days of SHOE PER shipping your order.
  • Unfortunately, we cannot accept returns on on-sale items or gift cards.
  • Footwear must be unworn.
  • Footwear must be in the original box.
  • All returns must be approved in advance of shipping back to the store. Simply call the store closest to you during regular business hours at Guelph: 519-766-1523, Orangeville: 519-942-2460, Kitchener: 519-748-9333, St. Thomas: 519-631-8484, London: 226-289-3732, or Sarnia: 519-542-0500 to seek approval.
  • SHOE PER does not provide free shipping returns, nor refund original shipping costs.
  • We accept returns for a full refund on full-price items only, excluding any original shipping fees.
  • No unauthorized or COD returns will be accepted.

Exchange Policy

  • Exchanges are accepted if received by SHOE PER within 21 calendar days of SHOE PER shipping your order.
  • Unfortunately, we cannot accept exchanges on on-sale items or gift cards.
  • Footwear must be unworn.
  • Footwear must be in the original box.
  • All exchanges must be approved in advance of shipping back to the store. Simply call the store closest to you during regular business hours at Guelph: 519-766-1523, Orangeville: 519-942-2460, Kitchener: 519-748-9333, St. Thomas: 519-631-8484, London: 226-289-3732, or Sarnia: 519-542-0500 to seek approval.
  • SHOE PER does not provide free shipping returns, nor refund original shipping costs.
  • We accept exchanges for a full refund on full-price items only, excluding any original shipping fees.
  • No unauthorized or COD returns will be accepted.

Shipping Errors and Manufacturer Defects Policy

  • If a return is due to a shipping error or a manufacturer's defect, all shipping charges and return shipping will be refunded.
  • Please call the store at Guelph: 519-766-1523, Orangeville: 519-942-2460, Kitchener: 519-748-9333, St. Thomas: 519-631-8484, London: 226-289-3732, or Sarnia: 519-542-0500 to have your return approved.
  • No unauthorized or COD returns will be accepted.